Privacy Policy

Love & Lune Studio (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and disclose information about you when you visit our website, https://www.loveandlune.com (“Website”), or engage with our services.

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By using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Website.

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1. Information We Collect

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We may collect the following categories of personal information:

A. Information You Provide to Us

• Contact Details: Name, email address, phone number, and mailing address.

• Account Information: When you create an account, purchase a product, or subscribe to our newsletter.

• Payment Information: Billing address, credit/debit card details (processed securely by third-party payment providers).

• User-Generated Content: Information you share in reviews, feedback, or messages.

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B. Information Collected Automatically

• Device Information: IP address, browser type, operating system, and device type.

• Usage Information: Pages viewed, links clicked, time spent on the Website, and referring URLs.

• Cookies and Tracking: We use cookies and similar technologies to track user behavior and preferences.

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C. Information from Third Parties

• Data from social media platforms (e.g., when you interact with us on Instagram, Facebook, or YouTube).

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2. How We Use Your Information

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We use your information for the following purposes:

• To Provide Services: Process orders, deliver products, and provide customer support.

• To Improve Our Website: Analyze user behavior to improve functionality and content.

• Marketing: Send promotional emails, newsletters, and offers (only with your consent).

• Compliance: Comply with legal obligations, such as fraud prevention and reporting.

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3. Legal Basis for Processing Personal Data (GDPR)

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If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal data depends on the information collected and the context in which it is collected:

• Performance of a Contract: To process orders and deliver products/services.

• Consent: For marketing communications or optional cookies.

• Legitimate Interests: To analyze Website usage and improve functionality.

• Legal Obligation: To comply with applicable laws.

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4. Sharing Your Information

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We do not sell your personal data. However, we may share your information with:

• Service Providers: Third-party companies that help us operate our Website and deliver services (e.g., payment processors, hosting providers).

• Legal Authorities: When required by law or to protect our rights and safety.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

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5. Cookies and Tracking Technologies

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Our Website uses cookies to enhance user experience and collect analytics data.

• Essential Cookies: Necessary for the Website to function properly.

• Performance Cookies: Collect information about how users interact with our Website.

• Advertising Cookies: Provide personalized ads based on browsing behavior.

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You can manage cookie preferences via your browser settings or through our Cookie Consent Banner powered by Consentik.

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6. Your Privacy Rights

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For Users in the EEA (GDPR Rights):

• Access: Request access to the personal data we hold about you.

• Rectification: Correct inaccurate or incomplete data.

• Erasure: Request deletion of your data.

• Restrict Processing: Ask us to limit the use of your data.

• Data Portability: Receive your data in a structured format.

• Withdraw Consent: Opt-out of processing based on your consent.

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For Users in California (CCPA Rights):

• Access and Data Portability: Know what data we collect and how we use it.

• Deletion: Request the deletion of your personal data.

• Opt-Out: Opt-out of the sale of personal data (although we do not sell personal data).

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To exercise your rights, contact us at hello@loveandlune.com. We will respond within the time frame required by applicable law.

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7. Data Retention

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We retain your information only as long as necessary for the purposes outlined in this Privacy Policy, or to comply with legal obligations.

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8. Data Security

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We use appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure.

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9. International Transfers

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Your information may be transferred to and processed in countries outside of your location, including the United States. We ensure such transfers comply with applicable data protection laws, including GDPR requirements for data transfers outside the EEA.

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10. Children’s Privacy

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Our Website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

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11. Updates to This Privacy Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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12. Contact Us

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If you have questions or concerns about this Privacy Policy, please contact us:

• Email: hello@loveandlune.com

• Mailing Address: Love & Lune Studio, Grit Residency, Chembur West, Mumbai, Maharashtra, India - 400043